Billing Support

For billing inquiries, payment questions, or refund requests, please use the form below.

Important Payment Information

Transaction Fees: Payments processed through Stripe are subject to transaction fees:

  • Domestic (Canadian) card payments: 2.9% + CA$0.30 per transaction
  • International card payments: 3.7% + CA$0.30 per transaction
  • Currency conversion: Additional 2% above mid-market rate (if applicable)

Note: Transaction fees are non-refundable. In the event of a refund, the original transaction fee (typically 3.7% + CA$0.30 for international cards) will not be returned.

Refund Policy

We offer a 14-Day Money-Back Guarantee on all purchases starting from the date you made your payment. All refund requests are subject to manual review and approval. For further details, please refer to our Terms of Service.